(NEW YORK) -- From the ground, chaos reigned across Jamaica in the aftermath of Hurricane Melissa as residents emerged from the storm to find their communities shattered, their homes lying in ruins along with streets left awash in mud, debris and dangling power lines.
From the air, the picture of the widespread devastation came into a sobering focus as Jamaica's Prime Minister Andrew Holness released videos on social media of his tour on Wednesday of the hardest hit areas of the western part of his country.
"The most terrifying experience of my life, and I would not want to see it again," a staff member of the Black River Hospital told Holness as he was filmed assessing the damage to the medical facility in the coastal community.
Holness praised the hospital workers for continuing to care for patients through the horrific Category 5 storm, even when the power went out and they were forced to use flashlights and lanterns to see.
One hospital staffer described having to dodge pieces of flying glass and other debris as the storm blew out windows and shook the facility.
During a news conference Thursday morning, Daryl Vaz, the country's minister of science, energy, telecommunications and transport, said nearly 500,000 Jamaican Public Service customers remained without power, or about 72% of the utility company's customers.
The number of deaths from the storm was still being assessed on Thursday. The Ministry of Health and Wellness confirmed on Wednesday that at least three people died in Jamaica in storm-related incidents. Other hurricane-related deaths occurred in Haiti and the Dominican Republic, officials said.
Sen. Dana Morris Dixon, Jamaica's information minister, said Thursday that the Jamaica Defense Force has dedicated a helicopter to the recovery of bodies.
Desmond McKenzie, minister of local government and community development, declined to provide a death toll, but said, "There has been casualties and we do anticipate based on our information that they'll be more."
McKenzie added, "I've been hearing some stories that I don't want to repeat and I'm not going to repeat those stories because the police have not confirmed those reports."
McKenzie said that about 13,000 people remained in shelters across Jamaica on Thursday.
Video footage taken during Prime Minister Holness' helicopter tour of the hard-hit areas showed communities left in ruins. From the air, Holness witnessed entire neighborhoods devastated, with numerous homes missing roofs and walls. The videos showed twisted metal, splinted wood, and chunks of broken concrete strewn across the green landscape for miles.
Black River -- where Hurricane Melissa, packing 185 mph winds, made landfall on Tuesday -- appeared to be one of the most devastated towns that Holness encountered.
In all directions, businesses, churches and homes appeared to be damaged or destroyed.
In one of the videos, Holness told residents that 90% of the structures in Black River and nearby St. Elizabeth sustained damage.
Some coastal areas of Jamaica, including Black River, were also hit with a storm surge of up to 13 feet, officials said.
The Emergency Operation Center in Black River was also damaged, hampering search-and-rescue efforts in the area, Superintendent Coleridge Minto of the Jamaica Constabulary Force said in a video statement posted on social media Wednesday afternoon.
"We are immobile. When I say immobile, police units are down," Minto said on Wednesday. "At this point in time, we are unable to do any rescuing; we are unable to respond. So, we are trying to let everybody know that the situation here is devastating.
Mento said all buildings in Black River sustained damage, including court offices, supermarkets and bakeries.
A container storing relief supplies was turned upside down by the storm, damaging everything inside, Minto said.
"There is urgent need for support," Minto said.
On Wednesday, Holness posted a statement on social media, saying his nation was "ravaged" by the hurricane and its torrential rain. Holness declared the entire island nation a disaster area.
"I know many, especially those in the worst-affected parishes, are feeling disheartened," Holness said in a social media post. "Your homes may have been damaged or destroyed, and your communities and towns no longer look the same."
During his tour of St. Elizabeth, Holness said crews were working to clear roads covered in mud, toppled trees and power poles so that emergency crews can reach devastated areas.
On Thursday, Dixon said emergency crews on foot reached the town of Westmorland in the westernmost province of Jamaica by "cutting their way on foot through blocked roads."
Authorities said some rural areas of the island, including the hilly and mountainous regions, received up to 49 inches of rain, triggering landslides.
Much of St. Elizabeth Parish, one of Jamaica's largest parishes with a population of more than 150,000, was left underwater by the storm, authorities told ABC News.
The only public hospital in St. Elizabeth Parish lost power and its roof and had to be evacuated, officials said.
Search-and-rescue operations are underway across Jamaica.
All airports in Jamaica, including the Norman Manley International Airport in Kingston, have been closed since Monday, but some were beginning to reopen on Thursday.
Esther Pinnock, spokesperson for the Jamaica Red Cross, told ABC News on Wednesday that communication has been lost with some hard-hit communities.
"So, we're not able to get what’s happening in such locations," Pinnock said.
Pinnock said infrastructure across the island has been damaged and that some communities were cut off from fresh running water.
"Interventions are being made to address those concerns," Pinnock said.
Pinnock said some areas of the island that suffered widespread damage from Melissa were still recovering from damage caused by Hurricane Beryl, a Category 5 hurricane storm that pummeled the island in July 2024.
"Emotionally and from a mental perspective, yes, we are just rebuilding our livelihood, and now we have to start all over again," Pinnock said.
After passing across Jamaica, Hurricane Melissa took aim at Cuba, where it made landfall early Wednesday as as Category 3 storm near the the city of Chivirico in the southeastern province of Santiago de Cuba.
Images emerging from Cuba in the aftermath of the hurricane, showed collapsed structures and people digging through destroyed homes in search of survivors and personal belongings.
On Thursday morning, Melissa was still a Category 2 hurricane moving north-northeast across the Atlantic Ocean at 21 mph. It is expected to pass west of Bermuda late Thursday night and into Friday morning.
A hurricane warning has been issued for Bermuda as winds are expected to top 70 mph.
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