A couple looking to leave California said their moving company is holding their belongings hostage after allegedly doubling the agreed-upon price.
Roughly one month has passed since John Nelson and his wife, who were relocating from Oceanside to North Carolina, encountered what they described as a troubling experience at the end of May, holding it for ransom," Nelson said.
"When you move, it’s an exciting thing...you never expect for somebody to take your stuff and not deliver it," he added.
Nelson also claimed the initial delivery attempt may have been staged to pressure the couple into paying additional charges, alleging that the moving truck captured on video did not appear to be the same vehicle used to load their belongings.
"I think they just pulled up an empty truck to stage a charade," he said.
"As far as I’m concerned, they’ve got stolen property that’s crossed state lines," Nelson added.
Nelson and his wife reportedly filed police reports in both Oceanside and their new city in North Carolina.
Complaints were also filed with the Better Business Bureau (BBB), a dispute-resolution service that helps consumers address issues with companies, the outlet said.
According to CBS 8, the broker has received 280 complaints with the BBB over the past three years.
The broker reportedly disputed the couple’s claims but said it was working to find a resolution.