April O'Neil / news@WHMI.com

On Friday, the Michigan Public Service Commission gave final approval to a series of significant changes that will increase power outage credits for customers and strengthen rules and technical standards for regulated utilities as the MPSC continues its work to improve the reliability of Michigan’s electric grid.

The MPSC’s order increases power outage credits to $35 for eligible customers plus $35 more each additional day the power’s out, and makes the credits automatic. Up until Friday, the credit had been a total of $25 per qualifying outage and required customers to apply with their utility.

Though the increased power outage credits weren’t in place for the recent ice and snow storms that pummeled the southern Lower Peninsula, MPSC Chair Dan Scripps said the increased outage credits will provide Michiganders more relief if they endure long-duration outages.

“The credits may not cover all of the losses electric customers face when they lose power, but this is a major step forward,” Scripps said. “Not only is the outage credit more, it’s also no longer a one-time credit per incident, and customers will no longer have to request the credits from utilities.”

The power outage credit kicks in after 96 hours during catastrophic conditions, defined as a utility having 10% or more of its customers without power; after 48 hours during gray sky conditions affecting between 1% and 10% of a utility’s customers, and after 16 hours during normal conditions. The outage credits will also be indexed to the rate of inflation.

In other consumer-oriented steps, the MPSC today launched new webpages that provide reliability and safety information for customers.

“We know we have a lot more work to do, and we’re grateful to have heard from Michiganders during the MPSC’s recent town halls about their frustrations with unreliable service and their ideas for improving reliability, utility response to outages, and customer service,” Commissioner Katherine Peretick said. “We’ve heard you loud and clear, and we are committed to taking concrete actions to improve the power grid.”

In that vein, the Commission’s order also shortens the required times for utilities to restore long-duration outages; reduces the amount of time first responders must guard downed wires until they’re relieved by a utility lineworker; updates reliability standards to ensure Michigan's performance indicators match industry guidelines; and establishes annual reporting requirements for rural electric cooperatives and all investor-owned utilities to ensure they’re reporting service quality and reliability performance to the Commission.

The Commission approved updated technical standards governing matters including new requirements for electric utility and cooperative reporting on outages; additional requirements for utility line clearing programs; updates to electric metering, metering equipment inspections and tests, and requirements for cybersecurity programs.

More updates include measures to ensure customers’ service isn’t shut off without proper notice, that customers aren’t billed for the electricity they didn’t consume because of incorrect meter registration or other billing issues, and to help utility customers more easily access information about their rights to a hearing on billing disputes.

“Today’s approval of updated and improved rules governing utility service quality and reliability, technical standards, and billing practices are critical to ensuring that residents throughout the state of Michigan have access to the safe and reliable electric services that they expect and deserve,” said Commissioner Tremaine Phillips.