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Job Description

Mrs. Michael is looking for a driven, detail-oriented Dispatcher to join our team! If you thrive in a fast-paced environment, love multi-tasking, and enjoy wearing multiple hats, this role is for you. You’ll be the vital link between our customers and our technicians, making sure every call is answered, every appointment is scheduled, and every technician is in the right place at the right time.

What You’ll Do:

• Dispatch and support technicians across plumbing, electrical, and HVAC service calls.
• Multi-task daily by scheduling customer appointments, entering data, handling paperwork, and assisting with office needs.
• Coordinate with technicians to arrange return trips, preventative maintenance, and follow-up service calls.
• Maintain accurate and updated customer records in our database.
• Answer customer inquiries with professionalism, from scheduling to billing questions.
• Collaborate with technicians and office staff, ensuring smooth communication and strong teamwork.
• Assist with invoice preparation, work order reviews, and other administrative tasks.
• Handle challenges with confidence, using clear communication and effective conflict resolution.

What We’re Looking For:

• Someone who can balance multiple hats, scheduling, dispatching, customer service, and office support.
• Excellent communication skills (both verbal and written).
• Strong organizational and time management skills.
• A team player who values collaboration and thrives in a supportive environment.
• Previous dispatch, customer service, or office experience is a plus!

Why Join Us:

• Competitive pay and benefits.
• Monday – Friday, 9am–5pm.
• Opportunities for training, growth, and professional development.
• Be part of a company where teamwork and customer satisfaction come first.
• A dynamic role where every day is different, and your ability to multi-task makes the difference.

Ready to put your skills to work in a rewarding career? Apply today and join the Mrs. Michael family!

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance

Work Location: In person

https://www.mrsmichael.com/careers/