Job Board

Full job description

Job Overview

The Community Manager will be responsible for the day to day operations of Chestnut Crossing, an 84-unit apartment community located in Howell. This position mainly focuses on exceptional customer service, leasing, resident retention, and maintaining financial goals.

Responsibilities & Duties

• Manage the day to day operations as needed
• Conduct all tasks in accordance with Chestnut policies and procedures, Fair Housing Act, Americans with Disabilities Act, Fair Credit Reporting Act, and all other federal and state laws
• Manage the leasing process from tour to move-in, including completing lease documents and inspecting apartment homes while adhering to company policy
• Process and manage prospective residents in a timely manner through Yardi ILM
• Conduct credit checks and other background tasks to qualify potential residents
• Collect application fees, security deposits and rent payments through Yardi
• Provide exceptional customer service to residents, prospective residents, vendors, and other team members at all times
• Monitor market conditions and maintain market survey
• Coordinate property maintenance through Yardi Facilities and with Property Manager
• Perform daily/weekly property inspections
• Accountable for keeping units leased by marketing initiatives
• Monitor delinquency and send notices as necessary
• Conduct lease renewals – send out renewal letters, generate leases, and enter into Yardi
• Maintain KeyTrak key management system
• Perform pet registration, including DNA swab
• Create and implement a marketing plan to optimize occupancy and brand awareness
• Coordinate quarterly resident events to encourage community atmosphere
• Work with all vendors such as snow, lawn, trash, mail, maintenance, and cleaning
• Supervise and support the Service Technician(s)
• Communicate through daily/weekly reports to MF Manager
• Prepare operating budget and present to MF Manager
• During lease up, submit weekly progress report to owner and MF Manager
• Other duties as assigned

Qualifications

• Pre-employment drug screening
• Pre-employment background check
• High school diploma/GED required
• 3+ years’ experience in property management
• Excellent problem solving and communication skills
• Self-motivated and disciplined
• Positive attitude and professional demeanor
• Ability to multitask during busy periods
• Strong knowledge of the Fair Housing Act and Americans with Disabilities Act
• Flexible schedule as business needs may change
• Team Player with the 3’Cs : Character, Chemistry & Competency

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Howell, MI 48843 (Preferred)

Work Location: In person